1. These terms
These terms are an agreement between you and Verluk Technologies (“Credly”, “we”, “us”) for your use of Credly: the website at credly.verluk.com, the web app at app.credly.verluk.com, the Credly apps for iOS, Android, macOS, Windows and Linux, the browser extension and the command-line client (together, “the service”). By creating an account or using the service you accept them. Our Privacy Policy explains what data we handle and why.
2. Your account
You need an account to use the vault. Give us an email address you control and keep it current: we use it for verification, security alerts and receipts. You're responsible for what happens under your account, so use a strong master password and don't share it.
Your vault is encrypted on your devices with keys derived from your master password and your Secret Key. We never receive either. We can't reset your master password or decrypt your vault for you. If you forget your master password, you can recover your account with your Recovery Kit (your Secret Key). If you lose both, your encrypted data can't be opened by anyone, and that loss is not something we can undo.
3. Plans and payment
Credly has a free plan and paid plans. The features and limits of each plan are shown on our pricing page and in the app at the time you subscribe. Prices are shown before you pay; where a price is shown in your local currency it is converted from our US-dollar price at the rate shown at checkout, and that price is locked for your subscription.
Paid plans are subscriptions that renew automatically every month at the then-current price for your subscription until you cancel. If a renewal payment fails, we or the payment provider may retry it; if it can't be collected, your account returns to the free plan. Your vault data is never deleted because a plan ends, but features above the free plan's limits stop working until you subscribe again.
Taxes may be added where the law requires them.
4. Where you subscribe
On the web. Payments are processed by Stripe or Paystack, depending on your currency. You can change or cancel your plan in the app's billing settings.
In the App Store. If you subscribe in the iPhone or iPad app, Apple charges your Apple ID account, and your subscription renews unless you turn off auto-renew at least 24 hours before the end of the current period. You manage and cancel it in your Apple ID settings (Settings → your name → Subscriptions). Your use of the app downloaded from the App Store is also subject to Apple's Licensed Application End User License Agreement; if it conflicts with these terms on anything to do with the app itself, Apple's agreement applies to that point.
In Google Play. If you subscribe in the Android app, Google charges your Google account, and you manage and cancel the subscription in the Google Play Store (Payments & subscriptions). Google Play's terms also apply to that purchase.
A subscription bought in one place is managed in that place: we can't cancel or refund an App Store or Google Play subscription for you, and the stores can't change a web subscription.
5. Cancelling and refunds
You can cancel at any time. Cancelling stops the next renewal; you keep your plan until the end of the period you've already paid for, then your account moves to the free plan. We don't give refunds for partly used periods, except where the law requires it.
Refunds for App Store and Google Play purchases are handled by Apple and Google under their own policies. If a store refunds a purchase, the plan it paid for ends.
You can delete your account at any time from the app's settings. Deleting your account deletes your vault and doesn't cancel a store subscription for you: cancel it in the store too.
6. Acceptable use
Don't use the service to break the law, to store or share material you have no right to, or to harm others. Don't try to get into accounts or systems that aren't yours, overload or disrupt the service, get around plan limits or rate limits, or reverse-engineer the service to do any of these things. Security research done in good faith and reported to us as described in our security.txt is welcome.
We may suspend or close an account that breaks these rules, puts the service or other people at risk, or where the law requires it. Where we reasonably can, we'll tell you first and give you a chance to export your data.
7. Your data
What you store in Credly is yours. You give us only the permission we need to store it, sync it between your devices and deliver it to the people you choose to share it with. Because it is encrypted end to end, we can't read it. You can export your vault at any time from the app.
8. The service
We work to keep Credly available and secure, but we can't promise it will always be available, uninterrupted or free of errors. We may change, add or remove features. If we make a change that significantly reduces a paid plan you're subscribed to, we'll tell you in advance, and you can cancel before it takes effect.
Keep your own exports of anything you can't afford to lose.
9. Liability
To the extent the law allows, the service is provided “as is”, and we aren't liable for indirect or consequential losses, or for loss of data you can't open because you lost your master password and Recovery Kit. Our total liability to you for any claim about the service is limited to the amount you paid us in the twelve months before the claim. Nothing in these terms limits liability that can't be limited by law, or takes away rights you have as a consumer where you live.
10. Changes to these terms
We may update these terms. If a change matters, we'll tell you by email or in the app before it takes effect. If you don't agree with the new terms, you can stop using the service and cancel your subscription.
11. Contact
Questions about these terms: support@credly.verluk.com.